FAQ

SHIPPING 

Q: Where do you ship to?

A: We ship worldwide from the United States

 

Q: How long will my order take?

A: Please refer to the product descriptions for expected ship dates. If you ordered multiple items, your order will be held until the entire order is ready to ship.

This does not include time in transit and is regardless of shipping method chosen at checkout.

 

Q: How much does shipping cost?

A: All shipping rates will vary depending on a few different factors, some of which include:

* Domestic vs International shipments
* Total weight of package
* Selected shipping method

 

Q: What happens if my package is lost or stolen?

A: We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.

   

ORDERS

Q: Can I cancel my order?

A: All sales are final. At this moment, we do not offer refunds, nor do we allow cancellations/returns.

Q: Do you offer exchanges?

A: We only replace items if they are defective or damaged. Exchanges are dependent on current stock levels and item(s) purchased. Please email help@dijondijon.com for any exchange inquiries. The cost of shipping will be the customer's responsibility. 

Q: Can I change my shipping address?

A: Yes, as long as your order has not already shipped! Please email help@dijondijon.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves the warehouse we are unable to make any changes.